Customer Success Executive
Location: Mumbai, Maharashtra, India
What we do?
Classpro is India’s leading online software for coaching classes. With 1000+ coaching classes using it daily in 7+ cities, it is changing the way coaching classes manage their business in India. Young and fast growing team based out of Mumbai provides the ideal opportunity for one to enhance, test and grow.
What will you do as a Customer Success Executive at Classpro?
You will have ownership over customer relationship and will be their main point of contact from Classpro. You will proactively interact with our customers to understand how they are using our product, know their pain points, understand their needs and provide help & support. You will help build a happy and long lasting relationship with our customers.
What will be your responsibilities as a Customer Success Executive?
- Handle support requests from our customers - Provide prompt help & support to our customers.
- Help clients get started with the product- Proactively engage our new customers and help them get started on our product.
- Engage clients to improve usage - Periodically check on our existing customers to see how they are using our product and suggest ways to improve their workflow.
- Co-ordinate with our internal tech team to get client issues resolved.
- Update and maintain our knowledge base of common issues faced by customers.
What do we expect from an applicant for this role?
- A person in this role needs to keep our customers happy, so we expect an enthusiastic, energetic and optimistic personality.
- You should be able to manage multiple relationships with ease. So we need an approachable and vibrant personality, who can comfortably build and nurture relationships with our clients.
- You need to have excellent communication skills. He/She should be able to understand customer issues, resolve their queries and coordinate with our internal teams for help.
What we are looking for in you ?
- Any Freshers / Graduates / Postgraduate holders can apply.
- Highly motivated and trustworthy.
- Good oral and written communication skills.
- Hungry to learn and grow.
What can you expect from Classpro?
- Ownership of tasks
- Learning Atmosphere & Fun Environment